Download our guide to some common plants, household and garden substances that could be dangerous to pets here
Please list the animal in the lost/found section on our website. If you have found a pet please take it to your local vet to be scanned for a microchip. If you have lost a pet please send in a poster with a photo of the animal and your contact details. You should also contact all rescue centres, animal shelters, pounds and other veterinary clinics. There are also many free websites that you can list your pet on as lost.
We can only accept a direct claim if the insurance company is willing to pre-authorise it (can take 3-7 days). We do work with Pet plan, which is our affiliated insurance company and accept direct claims from Pet plan clients.
We can get you help with neutering for cats and dogs from the Dogs Trust and Cats Protection. We can sometimes get you help with treatment from the RSPCA, but our prices are kept as low as possible to make them affordable for everyone. For more information please contact your local branch who can give you more specific advice in relation to your pet’s problem.
No, we have to wait until 12 weeks after her season before she can be spayed, to prevent complications that could occur during surgery.
Male and female dogs have to be at least 6 months old. Male and female cats can be neutered from 4 months old and small furries from 6 months old.
Puppies can have their first injections from 8 weeks old, kittens from 9 weeks old.