Sian has been at Clockhouse for 4 and a half years. She loves working with animals and the challenge of working in medicine. She first came to Clockhouse while she was a student at the Royal Veterinary College in London. She saw some practice here and liked it so much that she handed in her CV and as soon as she graduated, she started work.
She has a cat called Ron, a rescued domestic shorthair. Her specialisation is helping cats and she’s currently doing a certificate in advanced veterinary practice with a focus on feline medicine. She has worked with lots of interesting wildlife, including Owls and Peregrine Falcons.
‘The team are fantastic, the nurses are brilliant, it’s a really good working environment. Everyone has a good time while they’re working here. We provide quite a personal service, the nurses care a lot and out of hours there’s a nurse here all the time to answer questions if they’re worried.’
Nicki is a Veterinary Surgeon who has been a part of the Clockhouse team for ten years. She has three children and three cats, and her family life is very important to her. She always wanted to work with animals and, after some work experience in vet practices and on farms, she attended the University of Glasgow.
Before coming to Gloucestershire she worked in a smaller practice in Devon, but wanted to try working in a larger practice with more equipment. She enjoys both consulting and surgery and loves working with the people here at Clockhouse.
‘I think we’re friendly. We try very hard to help people. At any time we’re always available to help. We try and always make sure that people know what’s going on so that they can understand what’s happening with their pet. We like to always be on the other end of the phone to answer questions, particularly if their pet is in the hospital.’
Pablo has been at Clockhouse for 13 years. During a game of golf, Diederick asked Pablo to become a partner, and Pablo accepted. He has a German Shepherd called Milagros and a cat called Chispa. He originally wanted to become a doctor, and also used to be very involved with horses and horse riding, even show jumping. Veterinary work seemed like a good combination of his two passions.
Pablo is a family man who enjoys sharing his profession with people, both within the practice and with clients. His specialisation is imaging and medicine and he has a natural talent for calming down animals, especially dogs.
‘The best thing about Clockhouse is our desire to improve. We want to do the best thing for the pets more and more everyday. We keep moving forward, we have a desire to do the best and we know how to do the best.’
Rebecca graduated from Bristol University in June 2014 and has been working for the Clockhouse ever since. She has a Labrador called Floyd, two cats (Rosie and Jim) and some chickens.
She is currently studying for a certificate in General Practice and when she isn’t at the Clockhouse she can be found working in Simply Pets – our branch practice in Gloucester.
Sandra is Deputy Head Nurse at Clockhouse. She has worked here for thirteen years and runs the Paws & Claws club. She has a cat called Moo, and had a pony for twenty one years. She did animal care at college and was worried that she would be too squeamish for veterinary practice, but found herself loving it.
She used to work with Emma and Diederick in Cambridgeshire. When they moved to Gloucestershire and joined Clockhouse, she came with them. She’s normally consulting, giving advice to clients, so people with general queries will often talk to Sandra.
‘We had a dog come in who got hit by a train several years ago, she had a really nasty wound on her back, through all of her muscles. It took a long long time to heal. We had her here for a long time and when we eventually sent her home, she still had to come in regularly so we could dress her wound. I saw her maybe a year ago and she looks great, it’s amazing.’
Kathy is a Registered Veterinary Nurse who has been at Clockhouse since 2001. She has three cats called Custard, Chewy and Toffee Apple. She also has many tropical fish and a Crested Gecko called Echo. She also has three children.
She really enjoys working at Clockhouse and finds it very satisfying. She began at Clockhouse as a receptionist and after a while decided she wanted to become a nurse. She trained here, and has been here ever since. Her favourite thing about Clockhouse is the people she works with and likes that Clockhouse offers such a professional service.
Claire has been a part of the Clockhouse team for twenty-one years. She has a German Pointer Labrador Cross called Tatty, as well as chickens, sheep and horses. She has always been quite animal orientated and used to do a lot of eventing and horse riding.
Claire joined the team initially for work experience, and when a training position came up she took the opportunity to become a veterinary nurse. When she was full-time her specialisation was in behavioural work and preventative care such as nutrition and dental care. She is married with children and her whole life revolves around animals and her family.
‘We’ve got the best team we’ve ever had here, they’re brilliant. We’ve got fantastic vets, nurses and receptionists. We genuinely care about the pets and keeping them in good health. In terms of client care I think we’re second to none.’
Casey has worked at Clockhouse for eight years. She currently works here two days a week, focusing on her art and illustration career in the rest of her time. She has a dog called Ferdie and two cats called Matthew and Pliers. She always loved animals and after studying art and illustration at university, she got the opportunity to work at Clockhouse. Her mum worked with the RSPCA and suggested she ask to get some work experience here. The work experience turned into training, and the training turned into full-time nursing.
Her favourite memory of working at Clockhouse is when a Staffie came in at Christmas. The dog had been ill for weeks and had a foreign body. The Clockhouse team all worked for free and chipped in to cover the cost of the operation and the dog wound up being rescued and kept by one of the surgeons.
‘My favourite thing about Clockhouse is the team but also the high quality of care that we give. We’re always checking the animals, looking after them, giving them pain relief. The art and illustration is going really well but it’s cool to be working here too. I love it here.’
Emma is a Veterinary Nurse who has been at Clockhouse for two years. She has four cats, Noodle, Tikka, Scrimpy and Vlad. She has hand reared lots of litters of kittens, several of her cats have been abandoned kittens that she took in, raised, and cared for.
She went travelling after school, but wanted to settle down in her mid-twenties and decided to train as a nurse. When she originally came to Clockhouse she only intended to help out for a few months, but wound up staying.
‘It’s a cliche but I’ve always loved animals. I love it here because it’s not boring, it’s busy and we have fun in between the busy serious times. We’re a really nice team of people and we’re professional at the same time.’
Julia is a Registered Veterinary Nurse. She has been at Clockhouse for two years. She has two young children but would like to also get a puppy, either a Labrador or a Border Terrier. She used to do a lot of emergency work but has found she prefers spending time with clients as a consulting nurse. She’s a people person who’s also really good with the animals.
One of her first surgeries was a dog with Gastric dilatation volvulus, commonly known as a twisted stomach. The condition is life-threatening and has to be treated very quickly. Julia and the vet on duty got through it and managed to save the dog.
‘Everyone here’s very friendly. We’ve got such high standards and I think our clients all know that as well. Our hospital status is really cool and we provide this really high quality of care because we all actually genuinely care.’
Christina is a Veterinary Nurse who has been with Clockhouse for almost eight years. She became a nurse because she was interested in animal behaviour. She gradually transitioned from wanting to watch animals, to wanting a job where she could work with them all the time.
She came to Clockhouse at twenty-one, after her boss at the restaurant she worked at put in a word with Pablo and helped her get an interview.
She has a snake called Sid and a three legged cat called Buddy. When Buddy was brought in after a car crash, his owners left him to be put down. Christina said she’d look after him until his fractured leg healed, but the leg had to be amputated, and she couldn’t face leaving such a nervous little cat to get re-homed.
Aimee is a registered veterinary nurse who has worked at Clockhouse for eight years. She has a Border Terrier called Norman. She started volunteering at Clockhouse while at school and went on to college at Hartbury. After college she started here on reception and eventually began training in the hospital when a training position opened up. She is currently specialising into bereavement counselling.
When a diabetic cat’s cage broke in the car park and he escaped into the woods, it was Aimee who went searching with the cat’s owner. She put down humane traps and checked them three times a day for a week before the cat was eventually found. They managed to get him back to the vets in time for his diabetes treatment.
‘We have a really good team and we get along well together. I think we’re a good practice, we provide a high quality of care, and the nurses are all really dedicated. The fact that we’re a 24 hour service and that there’s someone on the premises all the time to answer calls and take care of the animals, it’s reassuring for clients.’
Becky is a Student Veterinary Nurse who has been working at Clockhouse for two years. Even as a child she always wanted to work with animals. Though she initially wanted to be a veterinary surgeon, she realised she preferred nursing and is looking to develop her skills in behavioural work and exotic pets, such as reptiles and birds.
She has three dogs, a Collie cross called Pepsi, a Jack Russell called Scully, and a three-legged Staffordshire Bull Terrier cross called Lola, who was a rescue, brought into Clockhouse after a car crash. She’d like to get a big Mastiff or a snake.
‘The best thing Clockhouse provides is the experience of it’s staff. A high quality of care is important as it makes clients feel supported. We take care of every animal as if it’s our own.’
Genevieve has worked at Clockhouse for more than a year. She recently qualified as a Veterinary Nurse at Harper Adams Agricultural University. As part of her placement she had to do a year’s placement. She wanted to do her placement at Clockhouse so badly that she sent her letter almost a year in advance. She has always brought her own pets here and loves the atmosphere. She has two American Cocker Spaniels, Ragga and Muffin, and a black fluff ball of a cat called Coco, who happily sleeps with the dogs.
A dream of her’s is to work abroad in an animal sanctuary, protecting Orang-utans in Africa or Sun and Moon Bears in China. Ideally she’d go work in a sanctuary for a couple months a year, returning to Clockhouse in between expeditions. She’s thinking about taking a qualification in exotic animals. She loves successful cesarians, despite their frantic nature. She once helped a Bull Mastiff give birth to 17 puppies.
‘Clockhouse is amazing because everyone’s so friendly, we’ve got really good equipment and an excellent range of staff each of whom have a different specialisation. Sian’s amazing at medicine, Fiona’s great at skin, we’ve got an incredible surgical team. If my dog has a problem, there’s a specific vet I can go to who specialises in whatever’s wrong with him.’
Beth has been with Clockhouse since 2009. She started off at fourteen, gaining work experience at the weekends. She’s currently a student, training to become a veterinary nurse with Abbeydale VetLink. She has always been interested in the care of animals and also of their owners. She took a nursing assistant course at college and joined Clockhouse shortly after.
She has three dogs, some chickens and ducks. She has her final practicals in September and hopes to continue working at Clockhouse afterwards.
‘I think everyone here wants the best for the animals no matter what. We try our best to help them and be there for them, supporting them emotionally.’
Allison has been with Clockhouse for ten years. She’s an Animal Nursing Assistant with two Labradors, called Maggie and Finch, and two Jack Russells, called Flo and Sto. She joined the practice as a receptionist after her sister, Sarah, who also works here, recommended she apply. She left the practice for a year to play polo in America, and after she returned, the opportunity came up to train as a Veterinary Nurse. She’s always worked with animals and horses and so Clockhouse seemed like a good fit. She has two children who are four and two.
She mostly helps with consulting and deals with the insurance claims of Clockhouse’s clients. She thinkss emergency cesarians are quite exciting and finds doing chemotherapy and blood transfusions on cats and dogs an interesting part of her work.
‘We’re really thorough, all the vets are really spot on and do a great job. Having a nurse gives them that extra support and means we can do things the vets don’t necessarily have time for, like clipping nails or additional patient care.’
Hatty is a Receptionist who has been working at Clockhouse for close to a year and a half. She has a fat tabby cat called Brucie Bruiser, and a dog called Bembo. She’s currently training to be a Veterinary Nurse at Clockhouse. She originally applied to go straight into nursing training, but a lack of vacancies led her to work as a receptionist, training part-time with Abbeydale VetLink, until a full-time training position becomes available.
She loves the fast-paced nature of the work at Clockhouse, and thrives on helping out with the emergency situations. She hopes to specialise into critical care once she becomes a nurse.
‘There was this lovely cat who came in recently. He’d been to other surgeries and they hadn’t been able to diagnose anything. He’d been in need of help for about a year. He came here and they diagnosed him with diabetes and got him sorted straight away. He’s got a box with a flap at the top and he sticks his head through the top when it’s on the reception desk.’
Wanting to work with animals from a young age, Carrie joined Clockhouse at 17 and worked 4 days a week, studying to become a nurse 1 day a week. After 11 years at Clockhouse she took a break to go travelling and recently returned and rejoined the team.
She has a cat called Amber who came into Clockhouse as a stray kitten. Amber had a tumour on her leg, which required amputation. Carrie took Amber in once she’d recovered and the 3 legged cat is now 13 years old.
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Emma has worked at Clockhouse for ten years, the last four of which she has spent as Head Nurse. She is the wife of Director Diederick, has two kids and a Dachshund called Baker. She used to have cats, until her husband’s allergies prevented them getting any more.
She grew up on a smallholding and used to milk the goats. Her love of animals led her into wanting to become a nurse and she never looked back.
She has worked in practice for almost twenty-five years, lectured nationally and internationally and she’s a regular contributor and an Editorial Board member for the Vet Nursing Journal. She is interested in critical care and patient care and was an Intensive Care Nurse at Bristol Vets School.
‘The nursing team that we have right now is great. They’re a fantastic competitive team who really pull together to provide a top service to the pets. It’s always a pleasure working together and knowing that everybody is really bothered about the patients and about supporting each other as well.’
Sarah is the Deputy Head Receptionist at Clockhouse. She has worked here for seventeen years. She loves Collies, used to have one called Marley, and hopes to get another. She has a grown up daughter and a grandchild.
‘I like that everyone here’s like a big family. There’s a great atmosphere. Everyone gets on, we go out socially. I’d say the expertise is the most impressive thing about Clockhouse, the skill and knowledge of the staff.’
Nikki joined Clockhouse Vets in 1998 as a receptionist; in 1999 she became the accounts administrator and has since then took over control of the bookkeeping role & is responsible for producing the Companies Management Accounts.
Nikki lives in Coaley with her son Ben. In her spare time she enjoys exploring the countryside with her beautiful Labrador Harry.
Jenny is Head Receptionist at Clockhouse and has worked here for 18 years. She previously worked in a School, but wanted a change. Once she started at Clockhouse, she loved it and she wishes she’d found here sooner.
She has a Bulldog called Gary and loves the clients as well as the Clockhouse team.
‘I think we offer the best treatment, I think we’re very friendly, approachable people. We try and make this a place where we’d wanna come if we were clients basically.’
Annie has been a Receptionist at Clockhouse for four and a half years. She has three children and is originally from the USA. She has four dogs, two rescues, a three year old Setter Cross called Tatty, and an eight year old Cocker Spaniel called Phoebe, both abandoned puppies Annie homed. Her other dogs are a Golden Doodle called Tucker and a Wire Haired Viszla called Ted. She also has two cats, Roody and Kitty No-Tail.
Kitty No-Tail was brought into the RSPCA when Annie used to be an Animal Welfare officer there. A farm cat with a broken tail, Kitty No-Tail had been left for a month before being brought in and her tail was rotting on her body. The RSPCA took her in and fixed her up, but her tail had to be amputated. Annie was the fosterer during her recovery, but Annie liked her so much that she just stayed.
Once she retired from the RSPCA, Clockhouse offered her a job. Annie wanted to continue working with animals so Clockhouse seemed like a good opportunity.
Jacky is a Receptionist who has worked at Clockhouse for over thirteen years. She worked at Clockhouse for eleven years as Head Receptionist and then in 1999, decided to try other things. She worked as a marketer for the Royal International Air Tattoo, she also did some volunteer work with a support group for recovering alcoholics and drug addicts. In 2012 she decided to return to veterinary work and was applying for a job at a different vets. She had two interviews there before Clockhouse’s Sarah headhunted her, remembering her from her previous time here as Head Receptionist.
She has a Border Collie called Barney who loves performing. Something she loves about Clockhouse is being able to bring him into the practice where he spends time in the office with Sarah’s dog, Rosie.
After school she became one of the first female zookeepers at Chessington Zoo, and worked there for 2 years before becoming a kennel-maid at a large animal hospital in London. While working there she gained a wealth of on the job experience, and while she never took any paper exams, she learned a great deal about veterinary nursing. She currently runs a breast cancer reconstruction support group called Keeping Abreast.
‘It’s big enough to be a hospital and have everyone here, but it’s small enough to be a family as well. It’s very very close. Everybody helps each other. We have nurses, vets and receptionists and I don’t really see a divide between them, we all muck in and that’s something I haven’t seen in other practices that I’ve been. It’s really good.’
Lesley has worked at Clockhouse for 15 years. She has always wanted to work with animals, ever since she was little. She moved to Gloucestershire from London and wanted a job where she could meet people. Her neighbour, Jacky, who also works at Clockhouse, recommended she come along and everything just fell into place.
Her best memory of Clockhouse is when the team saved her chocolate labrador, Freddy. He had an infection in the bottom of his spine, called Discospondylitis. He was diagnosed and treated but he had a reaction to his medication. They were close to having to put him down, but the vet who went to put him to sleep, Sian, decided instead to give him another 72 hours in the hospital. Once he went in, Lesley wasn’t expecting to see him again, but Freddy recovered, and he’s still alive and happy today.
‘For me that’s one of the things that counts the most. The standard of care is the best thing about Clockhouse. When Freddy was ill, I knew that the vets and nurses would look after him. We nearly lost him, but because of this lot, he pulled through.’
Janina is a Receptionist and Animal Nursing Assistant who has been at Clockhouse for 11 years. She has two cats, Mr. Tibbs and Miss Flossy. She also has a 13 year old dog, Mrs. Magoo, and a horse called Molly. Janina used to be an aerobics coordinator at a leisure centre in Stroud, but she decided she wanted to change industry and saw an advert in the newspaper for a position here. She applied and started working both at Clockhouse and Simply Pets branches, on reception as well as downstairs in the hospital.
‘My favourite thing about Clockhouse is the people I work with, from a client’s perspective it’s that we’re friendly. We’ve got fantastic facilities, staff, vets and nurses.’